| Items Ordered:, Cart Value: | | |
About Us Proops Brothers Limited are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at care@proopsbrothers.com.We endeavour to respond to all complaints within five working days.Our Company VAT Number is GB 670 3226 56 and our Company Registration Number is 697444. |
Making A Purchase Making a purchase could not be easier. Just browse our Catalogue, and click on any items that you wish to buy and put them into the shopping basket. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order.We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your local currency.We accept Visa, Mastercard and Electron/ Switch ( please provide issue number and or valid from date for this type of card). Backordered items are charged and shipped when available. You may send your credit card information via phone, fax, postal mail or over the Internet using our website. For your security, we do NOT recommend that you send credit card details by email. |
Shipping And Handling Our Online Catalogue automatically calculates Shipping & Handling charges, subject to the following policies: Within the UK, we offer a Standard 2 Day services: Standard 2 Day orders are sent next day by either Second Class mail or ParcelForce 2 Day. We offer FREE shipping on orders over £40 within the UK and smaller parcels are sent at a flat rate of £4.50p. Outside the UK, we offer 2 speeds of delivery, PRIORITY & ECONOMY and have divided the world into several segments: |
Delivery Schedule We deal with your order right away. We will normally despatch your order to you in 2 business days. International PRIORITY orders are generally received in under 7 days. |
Back Orders If your item is not in stock, we will either not charge you for the item or if charges have been made we will refund the amount back onto your credit card. |
Tax Charges For all orders made, 17.5% VAT (value added tax) is added. Although orders placed from outside the European Union are exempt from UK taxation, we have chosen not to refund this tax. |
Credit Card Security We know of no documented cases of credit card fraud using our shopping system over the Internet. All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. |
Guarantee We guarantee your satisfaction. We are happy to issue a full refund for any goods returned to us within 30 days of receipt, though we regret that we are unable to refund transportation costs outside the UK. We endeavour to respond to all complaints within five working days.Your statutory rights are not affected.Within the UK, returned goods should be sent to:Proops Brothers Limited
FREEPOST MID 20458
Fleckney
LEICESTER LE8 8BZOutside the UK, returned goods should be sent to:Proops Brothers Limited
24 Saddington Road
Fleckney
LEICESTER LE8 8AW
UK |
Reaching Us If you need to reach us, please email us at care@proopsbrothers.com, or you can phone on 0116 240 3400 (International +44 116 240 3400), or fax us on 0116 240 3300 (International +44 116 240 3300), or write to us at: Sales Department
Proops Brothers Limited
Saddington Road
Fleckney
LEICESTER LE8 8AW |
Privacy Policy Proops Brothers do not disclose buyers information to third parties. Information given at the time of ordering through the ordering process is collected by Proops Brothers to enable Proops Brothers to monitor the effectiveness of their website and marketing programmes.We do not use this information to send marketing material.For enquiries regarding privacy matters, please contact Mr Nic Burdett, Cookies are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item. |
Returns Policy Insert your returns policy here. To understand your obligations as a merchant in the UK consult "The Consumer Protection (Distance Selling) Regulations 2000" which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm |
|
